Customer Comments

 

My order arrived promptly this morning. Considering the fact of the holiday post, I find this truly amazing service! My wife, I am sure, will be ordering further from yourselves. Thanks for the good service. Regards, Peter


Just wanted to let you know how impressed I was with your service. Ordering was easy. I especially liked not having to pay for delivery. I received a confirmation of order email immediately and all my ordered items arrived perfectly this morning (less than 24hrs after ordering). I'm sure I'll be ordering from you again and recommending your web site to others. Thank you Jane Cross


arrived yesterday-thank you for the prompt service! I wouldn't have expected you to work during the holidays. thanks again Leigh


Sir, What brilliant service...! Having found your site on Google, we rang your Whitely Bay shop, we received excellent service and sensible sound advice (even though it was almost your closing time on Easter Saturday) We pondered on which machine we should buy, decided that evening, emailed you later that night and today, your first trading day, we have received confiramtion that our order is already on its way to us. If only everybody was that efficient, courteous and provided the high quality service that you do wouldn't life be easier. We will certainly pass on your details within our community. Thank you so much for a brilliant service, let's hope that Royal Mail can follow your example...! Regards Ray


my comments re service you reply by email in less than five minutes not an automatically generated response which is wonderful thankyou very much colin fantastic service hoping for a record breaking deliver to follow thankyou oshea


Thanks for your excellent service. Part received by return of post and installed. Machine out of service only three days. What would I do without the internet and firms like yours. Didn't need to go out of the house!! Barry


Thank you so much for your excellent service - the part arrived yesterday and my poor old machine has groaned into life again! Kind regards Lesley


Hi there Thank you very much, and I will certainly buy from you again, brilliant service Thank you Regards Avril


Thanks Wendy, I'm not sure who I spoke with this morning about changing my order from an In Style 1524 to a Select 1530, but she was really polite and fun to talk to. Great customer service! Thanks heaps and kind regards Mike


My order arrived today. This is my second order with your company. The service is excellent and costs reasonable. Well done!


Thank you for problem free ordering and swift delivery. I would definitely use your web site again. Yours sincerely, Sheila Brodrick


The only comment that I can make is that the service is excellent and Colin very helpfull. I will definatly use the site for future orders and will inform my friends. Many thanks.


Sewing Machine arrived 3.0pm today (Tuesday) most impressed with your very efficient service. Regards Sandy


Received my order on the 9th. Thanks for such a quick service. Saved me from the wrath my wife as it was me who broke the original foot control.Thanks again Norman


Your service is outstanding. And I thank you for your prom ness you make it easy to do business with you by book marking the parts I might need. Regards E. Mann


Service was second to none I would certainly recomend your sertvices and web site to others.Once again thanks.Regards TB


SERVICE - I received the ordered part today and it is now fitted and machine works perfectly. Thank you for a super efficient service..... I am most impressed. The site is fantastic and the procedure for ordering is very quick and very straight forward. Thanks once again. Sincerely Lin


I recently bought a Pfaff 2027 sewing machine from you which is the best machine I have ever owned. I just ordered an accessory from your site. The site is easy to use with hassle free ordering. All this plus FREE postage, what a rarity these days. I even had free postage on my new sewing machine!! Your service, site and customer relations are second to none. Regards, Sue


pfaff 1525 Really wonderful Pfaff machine. easy to use and all the features i expected. very prompt delivery service and useful free gift - thank you! Penny


Service has been wonderful so far! I couldn't believe how quickly the machine was sent and the excellent follow up communication. Best wishes. Margaret


I've found you customer service extremely helpful and forthcoming with any up-dates/changes to the order/delivery of goods ordered. Thank-you. K.Smith


Dear Sir /Madam, I wish to congratulate you on your service and attention to your customers. My new sewing machine arrived safe and sound,the service was the very best anyone can expect. The machine has fullfilled all my expectations and the extras that went with the package deal is first class. i give you five out of five for every aspect of your service and attention to details, it will be a great pleasure to do buisness with you again and again. Regards Freda


I am really pleased with everything, easy to use and quality great. Service was very speedy, recived my machine the day after placing my order, which was very quick. Poppy


Pfaff 2056 I think that your service is excellent through the ordering and delivery process. Your after sales service is also excellent. I am very happy and would not hesitate to use you again. Evelyn


Hi, Many thanks for my order received a couple of days ago. All items fit my old machine and I am so pleased to have found a supplier for my needs. No doubt at all that I will pass your good name to my friends.Excellent service.incerely Mrs Coughlan


Thank you very much for your very efficient and fast parts service. I can't believe that any company could be so customer orientated! Thanks again.D McLean


Dressmaking scissors received this morning. Many thanks for your prompt service and attention to my orderl;. Delighted with the scissors.


Your service is outstanding. And I thank you for your prom ness you make it easy to do business with you by book marking the parts I might need. Regards E. Mann


Really good very impressed with next day delivery. Many Thanks Christine