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The needle threader hook is very tiny and easily bent or damaged.
The needle threader is designed in a way as to not turn towards the needle, if the needle is not at its most upper position. This helps protect the threader hook - Turn hand wheel until needle reaches its highest position.
Needle not aligning with threader hook - Replace needle.
Threader hook is bent - The threading hook can very easily become damaged and if the hook is bent out of shape. Replace with new needle threader hook.