Special order

Rating:
98% of 100
This is your special order..! Select the options up to the price and add the special order text to allow us to process your order. Special orders are non-refundable as the parts ordered are non stock items which are ordered from manufacturers to suit an individual ordered and are non-returnable. Special orders can take up to six weeks for delivery (worst case) as some items may have to be sourced from alternative overseas manufacutrers.
In stock
SKU
specialorder
£0.00

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Reviews

Items 1 to 10 of 12 total

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  1. Grimsby
    Overall rating
    100%
    I needed a special part for my Phaff sewing machine.
    I ordered the part from you.
    A slight delay because you didn’t have the part in stock, but it came , exactly what I ordered.
    Thank you.

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  2. Ashbourne
    Overall rating
    80%
    Very good and speedy service overall. Helpful technical support. Just a slight misunderstanding over the fixing kit but this was speedily resolved. It is very reassuring to know that spare parts are so readily available for my old but good sewing machine. Many thanks for your very efficient service.

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  3. uk
    Overall rating
    100%
    purchased my first embroidery machine, excellent communication, every step of the way i was kept informed, very pleased with my purchase.

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  4. High Peak
    Overall rating
    100%
    This company is fantastic. I broke the spool pin on my Pfaff Ambition and contacted three companies about this. This company was the only one that replied and did so immediately. They identified the part, ordered it for me and it was delivered within a couple of weeks. Amazing customer service and I would have absolutely no hesitation in buying sewing equipment from them. Five stars!!

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  5. Exeter
    Overall rating
    100%
    Excellent service :)

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  6. Cheadle, Staffordshire
    Overall rating
    100%
    Ordered a Quilt Expression 4.0 for my wife and dispatch was prompt. DPD however lost my order for FOUR DAYS! A call to Pfaff had me talking to an excellent young man who pulled out all the stops to track it down. It eventually arrived looking like it had been used as target practice on a tank range. Miraculously the machine appeared intact. Sadly however, the knee lift packed in after a couple of days (no doubt as a result of the rough handling). Another call to Pfaff resulted in the same great customer service experience, an immediate offer to replace the machine. All the plaudits go to Pfaff for their customer service and absolutely no points for DPD for their shameful treatment of an £1,100 machine. Pfaff, I really think you need to call them to task for their terrible service. It's possible they could give YOU a bad name and that would be a great shame. Thanks lads and lasses at Pfaff. <STAFF COMMENT: Replacement machine sent via Parcelforce>

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  7. Kent
    Overall rating
    100%
    Very impressed with the service received. The order was processed quickly and arrived promptly.

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  8. Thirsk
    Overall rating
    100%
    Very pleased with the communication and service offered. Will shop here again!

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  9. Northern Ireland
    Overall rating
    100%
    Pfaff Creative Performance. Delivered next day as promised. The machine itself is better than I could have imagined. So many features from the knee lift that pops the foot up and drops down automatically when you sew. The push button thread cutter that seems to tie the thread. Easy needle threader. I have never had a top load bobbin before, no problem.
    Haven't tried the embroidery as I am more of a quilter. All in all a machine well worth the extra money.

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  10. manchester
    Overall rating
    100%
    love the new pfaff creative 2.0....i didnt realise how user friendly it was and the designs are absolutely stunning...i am very happy with the purchase and cant wait to get down to business. i would defo recomend this machine to you.

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